This notice covers the Vinova Lab institutional website and general company enquiries. Products, customer platforms, and tailored B2B solutions may publish separate privacy notices or contractual documentation describing their specific processing activities.
Who is responsible
Vinova Lab, an AI product company incorporated in Dubai, United Arab Emirates, operates this website and is responsible for the personal information described in this notice.
Privacy questions and requests can be sent to privacy@vinovalab.ai. General company enquiries can be sent to info@vinovalab.ai.
Information we receive
Depending on how you interact with Vinova Lab, we may receive:
- your name, business contact details, organisation, role, and message;
- information included in product, partnership, supplier, recruitment, or media enquiries;
- communications and records created while responding to an enquiry or developing a business relationship;
- limited technical information, such as IP address, request time, browser information, and security logs, processed to deliver and protect the website.
Please do not send confidential documents, credentials, sensitive personal information, or production data through a general enquiry unless we have agreed an appropriate channel and purpose.
Why we use it
We use personal information where necessary to:
- respond to enquiries and communicate with you;
- evaluate and manage potential or existing business relationships;
- operate, secure, maintain, and improve the institutional website;
- protect Vinova Lab, its systems, users, and legal rights;
- comply with applicable legal, regulatory, accounting, or reporting obligations.
Depending on the context and applicable law, processing may rely on steps requested before entering a contract, performance of a contract, legitimate interests, legal obligations, or consent where specifically requested. Consent can be withdrawn for future processing where it is the applicable basis.
Website technology
This institutional website is designed to collect as little information as reasonably necessary. Hosting, network, and security infrastructure may process technical request information and logs required to deliver the site, diagnose faults, and prevent abuse.
If analytics, marketing technologies, or non-essential cookies are introduced, this notice and any required consent mechanism will be updated before they are used where applicable.
Service providers and disclosure
Vinova Lab does not sell personal information. Limited information may be processed by providers supporting hosting, infrastructure, security, email, collaboration, and professional services, subject to appropriate requirements for their role.
Information may also be disclosed where required by law, necessary to establish or defend legal rights, or needed to protect people, systems, and services. Product-specific providers and subprocessors are described in the relevant product notice or customer documentation where appropriate.
International operations
Vinova Lab operates from the United Arab Emirates and serves international markets. Personal information may therefore be processed in countries other than the country in which it was collected.
Where applicable data-protection law requires safeguards for an international transfer, Vinova Lab will use an appropriate legal mechanism and measures suited to the processing context.
Retention and security
Information is retained only for as long as reasonably necessary for the purpose for which it was received, including relationship management, security, dispute resolution, and legal obligations. Different records may require different retention periods.
We apply technical and organisational measures according to the nature of the information and associated risk. More information about our corporate security approach is available on the Security page.
Your privacy rights
Depending on your location and the law that applies, you may have rights to access, correct, erase, restrict, object to, or receive a copy of personal information, and to withdraw consent where processing relies on consent.
Requests can be sent to privacy@vinovalab.ai. We may need to verify your identity and clarify the information or processing concerned. You may also have the right to complain to the competent data-protection authority in your country.
Products, documents, and AI
This website notice does not govern documents or other information processed within a Vinova Lab product or customer solution. Those activities depend on the product, customer instructions, deployment model, integrations, and contractual relationship.
In B2B engagements, a customer may act as controller while Vinova Lab acts as processor on the customer's documented instructions. The applicable agreement, data-processing terms, and product notice define those roles and responsibilities.
Customer documents and sensitive business information are not treated as an unrestricted corpus for training general-purpose models. Product-specific notices explain whether derived or anonymised information may be used to improve specialised capabilities and under what conditions.
Specific processing requires specific information.
Each product publishes a notice appropriate to its users, data, purpose, and integrations.
rAInty Privacy Policy
Product-specific information for rAInty, including account, rental, financial, and Open Banking data where those features are used.
Changes to this notice
We may update this notice as the website, company operations, providers, or applicable requirements evolve. The current version and its effective date will remain available on this page. Material changes will be communicated through an appropriate channel where required.
Questions or requests?
Contact Vinova Lab confidentially at:
privacy@vinovalab.ai